Circuit Haze

Legal

Refund Policy

Effective 8 September 2026

Free products are excluded from this policy — there's nothing to refund. This policy covers our paid products only. Tips and donations aren't refundable, since they're not a product purchase. This policy sits alongside, and doesn't limit, your statutory rights as a consumer.

14-day guarantee

If a paid product isn't working out for you, submit a support request within 14 days of purchase and we'll refund it in full, no questions asked. We want people using our plugins because they love them, not because they're stuck with them.

How to request one

Submit a support request with your order reference (from your Paddle receipt) and the email address you purchased with. Refunds are issued back to your original payment method by Paddle, typically within a few business days.

A couple of caveats

  • Refunding a license deactivates it — any devices it was registered to stop working.
  • We reserve the right to decline a refund in cases of clear abuse (e.g. repeated buy-refund cycles).
  • If you're unsure about a charge, please contact us before disputing it with your card issuer — a chargeback takes longer to resolve and may affect your account.